Return Policy

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Product Return Policy

No returns on special orders – MOST other items may be returned within 30 days, ONLY if it is accompanied by a pre-authorized PPT authorization number. To obtain a PPT Return Authorization number, either send a request including your name, product purchased, date of purchase, and reason that the product is being returned, to [email protected], or call (405) 533-3812. DO NOT WRITE ON THE BOX!!!! If the original packaging is damaged or written on the returned item will not be accepted. Attach a description and/or paperwork to the part that clearly describes why it is being returned; ex: “Incorrect part, Customer didn’t want”, “Return”, “Defective”, “Broken”, etc…

NOTE: No returns will be accepted if not accompanied by a PPT issued authorization number.

All returns and/or orders that are cancelled after shipment from PPT or the manufacturer has been initiated are subject to a 20% re-stocking fee to cover the costs of handling and restocking the item. Any additional shipping charges and/or expedited shipping charges are non-refundable. The customer is responsible for shipping the returned item back to PPT. Any item returned in a damaged condition, used/non-sell-able condition, or if the original packaging is written on or in a damaged condition the return will be refused. Any item returned without an authorization number will also be refused. In these cases the customer will be responsible for the cost of shipping the item back to them.

Absolutely NO RETURNS on electrical parts, internal engine parts or carburetors or any product beyond the 30 day date of the invoice. These parts are non-returnable under any circumstances.