Fraud Prevention

99% of all the orders placed over the internet are legitimate orders and do not require any additional follow up information to be provided from the customer. Unfortunately there are always the few bad people that make it difficult for the rest of us. Therefore due to this unfortunate reality we are being forced to take additional steps to verify the legitimacy of orders that exceed certain $ amounts, or orders which meet certain risk criteria. Historically online credit card orders were always verified by matching the credit card owners information to their billing address. This is done by using the National AVS (address verification system) which is supported by all of the major credit card companies. For example if a customer’s credit card was stolen, the person using the card fraudulently would not have the ordered products shipped to the customers credit card billing address. Up until the past 5 years online merchants would not process credit card orders online unless the order was shipped to the billing address. However within the past several years in which online transactions have grown exponentially, having orders shipped to an alternate address versus the billing address has become the norm and therefore created a new problem which is proving difficult to deal with.

Any of the following instances will trigger a flag in our system which then requires the customer to provide additional information before their order ships;

When the shipping and billing addresses do not match AND the order is over a specified $ amount.
The order is paid using PayPal but the PayPal account is unregistered AND the order is over a specified $ amount.
The order is paid using PayPal but the PayPal registered email address does not match the email address used when creating the order.
When the order is placed from a country different than the registered address for shipping or billing.

If your order triggers any or all of these flags you may be required to submit further identification information to help us verify the order before it will be shipped. Payment for any order exceeding $500 can alternatively be completed by either direct wire transfer or cashier’s check and then no additional information will be required.

In the case of all orders $1500 or greater AND paid using a credit card the customer will be overnight mailed a shipping authorization code. This shipping authorization code will be mailed to the verified billing address for the credit card that was used to generate the order. This shipping code must be provided back to Performance Product Technologies before your order will be shipped.
In the case of all orders $5000 or greater AND paid using a credit card the customer will be mailed the shipping authorization code as outlined above AND also emailed a Purchase Sales Agreement (PSA) which needs to be signed and returned as specified along with proof of identity before the order will be processed.

**Please be aware that it is our utmost concern to protect you and your personal information and NOT create additional work for either of us. On more than one occasion the additional fraud prevention steps we require are what alerted a customer that their information had been compromised and was now being used without their consent. The small amount of additional hassle on the front end can save a considerable amount of pain down the road. We can confidently state that our customers always appreciate this additional effort we put towards keeping them and their personal information as safe as possible.**

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